Shipping FAQ

United Kingdom (UK)

  • Standard Shipping: 3-5 business days

  • Shipping Cost: £3.99

  • Orders are processed and shipped on business days (Monday to Friday).

  • We aim to dispatch all orders within 1-2 business days of receiving them.

European Union (EU)

  • Standard Shipping: 7-10 business days

  • Shipping Cost: £7.99

  • Orders are processed and shipped on business days (Monday to Friday).

  • Delivery times may vary based on your location within the EU.

Rest of the World

  • Standard Shipping: 10-15 business days

  • Shipping Cost: £16.99

  • Orders are processed and shipped on business days (Monday to Friday).

  • Delivery times may vary based on your location.

If you need more information about a specific region or delivery question, feel free to reach out to our customer service team!

Return Policy

We want you to be fully satisfied with your purchase. If you need to return an item, please review our return policy below:

Eligibility for Returns

  • Returns are accepted within 14 days of receipt of your order.

  • Only unopened and sealed items in their original packaging will be accepted for return. For hygiene and health reasons, we cannot accept returns on any items that have been opened or used.

Return Shipping Costs

  • The cost of returning the item(s) is the responsibility of the customer. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

Refund Process

  • Once we receive and inspect your returned item(s), we will process your refund. The refund will be issued to the original payment method, minus any shipping fees.

  • Please note that it may take up to 10 business days for the refund to be processed and reflected in your account.

If you have any questions or need assistance with your return, feel free to contact our customer service team.

Please note: Some packaging may vary as brands refresh their look.